Frequently Asked Questions
Everything you need to know about shopping at ZHIYUN Store
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all our electronic and hardware products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, ZHIYUN Store ships to over 50 countries worldwide. Please note that customs fees and import duties may apply depending on your local regulations.